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FAQ

What types of properties do you offer?

We offer a variety of luxury holiday homes, including villas, townhouses, and cottages, designed for families and friends. Each property features unique amenities and is located in stunning locations across Europe.

– Villas: Spacious and private homes for larger groups or families. Featuring amenities like Weber Gas BBQs,

– Townhouses: Elegantly designed homes located in vibrant city centres – they are the perfect launch point to explore all the our host cities have to offer.

– Cottages: Cozy countryside retreats perfect for a quiet getaway where you can reconnect and recharge with your special people.

Where are your properties located?

Our properties are located in several exciting destinations, including:

What amenities can I expect?

Our homes are thoughtfully designed with:

  • Super comfy Hypnos beds and Blackout Blinds
  • Power Showers, Rituals Bathroom Products and Luxury linens / towels
  • Fully equipped kitchens and washer / dryers
  • Smart home technology and Super Fast Fibre Internet
  • Family-friendly features like Xbox, Netflix, Disney+ and popcorn machines – Eco-friendly elements, including solar power and biomass heating

Are the properties suitable for families?

Yes, our properties are family-ready and equipped with amenities such as baby facilities, games, and tablets packed with information on recommended local activities and family friendly restaurants to ensure a comfortable stay for all ages.

What does is cost to stay?

Prices vary by property, location, number of guests and time of year – Check out our prices here

How can I book?

You can book directly through our website here

What is your cancellation policy?

We offer a range of different tariffs depending upon how committed you are prepared to be – our best rates are non refundable, but we offer options for free cancellation and changes up to 30 days before arrival and in some properties also 7 day cancellation options.

Can I get local recommendations during my stay?

Absolutely! We provide personalized local tips on places to visit, where to eat, and activities to enjoy in the area. In the properties you will find a tablet loaded with our current favourites

Do you offer any special services like private chef or massage?

Yes, we aim to enhance your stay with additional services such as guided tours, private chef, massage and spa services and more including special arrangements for events like weddings or family reunions. For more details, chat with us

Are you baby friendly?

Yes! Our properties are designed with families in mind, featuring:

  • Baby amenities (Baby Cots, Baby Baths, baby plates and cutlery)
  • Stair Gates and High chairs
  • Wooden Toys

Are pets allowed in your properties?

We love pets but unfortunately our insurers are not of the same mind and so we can’t have animals come and stay. The exception to this rule is for guide dogs for the blind.

Is there parking available at your properties?

Parking availability depends on the property and location. Most homes offer private parking, while others may have nearby street parking or public garages.

  • UK – Free parking at all properties
  • Malta – Onstreeet parking – currently free – need to find a space
  • Porto – We offer private offstret paid parking – click here to reserve
  • Lisbon – We recommend you park at EMEL Chao do Loureiro – 3 mins walk – paid parking

What safety measures are in place?

We prioritise guest comfort and safety with features such as:

  • Keyless Entry with Guest specific codes unique to each stay
  • Smoke and Carbon Monoxide Detection
  • Deep cleaning and maintenance protocols
  • CCTV of outdoor public areas for our mutual protection

Do you provide housekeeping services?

Housekeeping services vary by property. Some homes may offer daily cleaning, by by default we provide a clean on departure and a weekly midstay clean and linen change (charged at the prevailing rate). Please check the property description for details.

Do you offer early checkin?

We always offer free early checkin by an hour or two whenever possible subject to availability. Where guests are arriving on overnight flights and would like to checkin on arrival to take a shower and relax before starting to explore,  subject to availability, we can offer a discounted rate to block the night before arrival to offer a guaranteed early checkin so you can make the most of your trip. This service can be selected via our online checkin page and added to your account. If its not available we can usually arrange a bag drop from midday onwards whilst our housekeeping team work their magic so you can then return for checkin at 4pm.

Do you offer late checkout?

We offer late checkout for free whenever possible but usually only can confirm this the day before departure as we are lucky to receive last minute bookings. To guarantee a late departure, we can, subject to availability block the night after your stay at a discount so you can stay until 6pm to make the most of your stay or until you have to go to the airport to catch your return flight. You can set this up on the online checkin page if its available for your stay dates.

Can extra guests come and stay?

We charge on occupancy to make our properties cost effectively accessible to smaller groups, and additional guests can be added for an additional nightly cost which applies for the whole stay. You can add additional guests via our online checkin page at any time up to 24 hours before arrival.

Are Non staying guests allowed?

As a luxury provider,  often with multiple properties on the same estate or location we are governed by and operate according to hotel regulations. As a result, non staying guests are not allowed in our properties unfortunately other than by express prior written agreement.

Do I have to pay a security deposit  / damage guarantee?

No – but we do setup a preauthorisation on your credit card the day before arrival in lieu of a damage deposit. This is not a charge but a preauthorisation like when you rent a car or stay in a hotel. It is also used to charge any incidential services or consumption you may have during your stay like massage or wine.  It is automatically released upon successful completion of the turnover of the property after departure. Please note that whilst we also accept debit cards then your bank may ringfence the funds on the preauthorisation whilst it is in place which can look like a charge even though we have not made one which is why we recommend using a credit card.

Can your provide a private chef / massage / baby sitter?

Yes – we can provide these services for you – you can order them via our online checkin page before you arrive, and they are subject to availability.  Please note that due our insurance restrictions we are not able to accommodate service providers other than our own.

I’m arranging a special celebration for my love one / birthday surprise – can you help?

Yes – we can provide champagne and chocolates, helium balloons and more as an arrival surprise – you can book this via our online check in page up to 24 hours before arrival.

I have an Electric Car do you have chargers?

Certain properties have Type 2 Electric Car Chargers – all our UK Properties have them – you will need your own charge cable, and the cost of the charge will be added your account at the prevailing rates for the Kilowatts of power that are consumed during your stay.

Is Smoking Allowed?

We don’t allow smoking in any of our properties. We can provide ashtrays on request for smokers to use in the gardens of properties with a private garden.

What TV channels are available?

We provide free Netflix and Disney+ as well as streaming and ondemand channels. All our TV’s come with USB and HDMI connectors for you to connect your own devices.

How can I play music from my phone? Should I bring a speaker?

All our properties have Amazon Echo speakers with Amazon Music Unlimited for your enjoyment. You can also connect to these to stream music from your phone via Bluetooth.

I’m need to work on my trip – is there good internet available?

All our properties have the fastest available business fibre internet service possible and enterprise secure wifi.

What bed configuration choices are there? Can you provide single beds for friends travelling together?

By default all our properties offer superking double beds. We offer the ability to request 2 single beds in all our properties except in Malta where we offer single sofa beds and a family configuration in the master bedroom as the beds do not split. Likewise in the Barn in the UK only Bedroom 3 can split to 2 single beds.  Bed configuration options are set via our online checkin page  – please provide your preferences as early as possible to allow our housekeeping team to work their magic.

What is provided in the kitchens?

All our kitchens are fully equipped with oven, microwave, dishwasher, washer/ dryer, saucepans and plates and cutlery and everything you will need to cook and serve for up to the maximum occupancy of the property.  In the kitchen you will also find Salt and Pepper, Washing Up Liquid and Handsoap, Tea, Coffee and Herbal Teas, as well as dishwasher capsules and washing machine capsules.  We also provide olive oil and balsamic vinegar as well as cling film and silver foil.

Will I have air conditioning?

All our properties are fully air conditioned.

Where do I get the keys?

We don’t have any – our properties are all key free – we provide a code that is specific to you and your stay and is the only active guest code during your stay for your comfort and safety.

Can I see floor plans / room layouts?

Yes – each property listing has a full floor play so you can reivew the layout and make sure its perfect for your needs.

Can I hold a party / wedding / event at your properties?

Unfortunately not. We are not licensed for weddings or events and we can’t accommodate them – we are very happy to host you to stay over whilst you enjoy your special event at a nearby event location and can provide suggestions for these.

Why do you need my card details when I booked and paid online at an online travel platform?

Most of the major travel booking platforms do not charge or collect local city taxes or provide facilities for the preauthorisation in lieu of a security deposit, so we need your card details to for this reason. Doing this online facilitates a contact-free check-in experience and friction-free arrival so you can get straight on with enjoying your time with us once you arrive. Please note that since COVID, all our properties are cash-free.

Do you provide a safe in your properties?

Yes all our properties have in room safes which you can use to safely store valuables during your stay. You set a code which only you know when you close the safe so please take care to make sure its one you can remember as we don’t have any backup / master code!

I see there is a BBQ at my property – do I need to bring Gas / Charcoal ?

No! All our properties with BBQ’s have Weber Gas Grills. We provide Gas and BBQ tools – all you need is food!